BSC: LEARNING &GROWING CAPABILITY PERSPECTIVE

In today's and tomorrow's competitive market all companies are asked to continuously improve their performance. This perspective is specifically designed to monitor the company capability to fully implement (and sustain over time) a continuous improvement strategy. According to that, several indicators related to company innovation and organizational growth have been selected and included in Pragmata's Insightful Reporting.

In particular, the following ones are the mainly used indicators for this perspective:

Workers' satisfaction;
Critical positions covering level;
IS development trend;
Inter-functionality degree inside the organization.